Returns & Exchanges
At Vernal, we want you to love your home. If you are not completely satisfied with your purchase, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all tags and protective materials are intact to qualify for a full refund.
Attach the Shipping Label
Print the prepaid shipping label provided via email and affix it to the outside of your box, covering any previous shipping marks.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; your refund will be processed within 5-7 business days of receipt at our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing