Frequently Asked Questions
Everything you need to know about bringing Vernal into your home.
What materials are used in Vernal furniture?
We prioritize sustainability and durability, using FSC-certified hardwoods, organic cotton textiles, and non-toxic finishes to ensure your home remains a safe and beautiful environment.
How long does shipping take for large furniture items?
Standard delivery for large items typically takes 2-4 weeks. This includes professional white-glove handling to ensure your pieces arrive in pristine condition.
What is your return policy?
We offer a 30-day trial period. If you are not completely satisfied with your purchase, you can return it for a full refund, minus a flat-rate return shipping fee.
Do you offer fabric samples before purchasing?
Yes, we offer complimentary swatches for all our upholstery collections. You can order up to five samples through our website to see how they look in your space.
Are your products covered by a warranty?
All Vernal products come with a limited 1-year warranty covering manufacturing defects and structural integrity under normal residential use.
Can I track my order status?
Once your order ships, you will receive a confirmation email with a tracking link. For large furniture, our delivery partner will contact you directly to schedule a specific arrival window.